Equipment Recovery

PFG CABLE SERVICES provides a field recovery program combined with our state of the art call center to enhance your equipment recovery efforts while maintaining a positive customer service experience to help keep your reputation in good standing.  We employ professional and courteous field techs that represent your company with a professional image in the field and on the phone

Professional Call Center located in the USA

Our state of the art call center is located in Atlanta, GA and staffed with a team of experienced call center professionals. We do not outsource or off shore our call center services. Our agents will set up appointments with your subscribers to recover disconnected cable equipment. They are trained to provide your subscribers with information about your services and their account information to help them better understand the importance of returning equipment as well the proper process to close out their account in your system. In addition, we offer the same services for other service providers, including telecommunications companies that need a customized outsource solution to recover assets that are out in the field. Contact us today to learn more about our equipment recovery or to set up an appointment.

Auto Dialer

PFG uses the latest technology to consistently make contact with customers and resolve outstanding accounts to your satisfaction. Our auto dialer platform allows your customers to speak with our live call center agents to assist them with addressing outstanding payment and equipment recovery challenges. We also use the process to notify your customers of any impending company changes and/or FTC required notifications.

Field Technicians

Our courteous and professional field representatives are hand selected from cable and collections industry and trained to provide service to customers while maintaining and protecting your company’s image. Many accounts are handled on the first attempt when contact is made with the customer. Additionally, PFG professionals will continue to make attempts to contact your outstanding accounts until equipment is recovered and the account is closed.

Voluntary and Non-Pay Disconnects and Audits

• Install tags and locking terminators
• Identify unauthorized service
• Verify account services
• Terminate open ports
• Tag lines according to your system specs
• Confirm and tag active drops
• Tone and tag underground drops
• Check taps and connections
• Replace and grease fittings according to your system specifications
• Verify signal integrity
• And many additional services customized for your needs

Aged Equipment Recovery Program for 30 Days ~ 5 Years

Our recovery program consistently brings in thousands of pieces of cable equipment for clients on a weekly basis that would otherwise be written off as a loss.  Our process of locating former subscribers with outstanding equipment and returning the equipment to you so you can refurbish and redeploy existing assets significantly reduces the need to for you to purchase additional equipment thereby improving your bottom line.

Skip Trace and Custom Collection Letter Series

Our unique approach to locating customers with outstanding equipment and debt has allowed our client base to experience service second to none.  Our mail program notifies former subscribers that are out of state of their contractual obligation and offers them a solution to resolve the situation with little effort on their part.

Third Party Collections

When you are dealing with customers who are behind on their bills or have not paid for equipment rentals, count on PFG Cable Services to recover the past due amounts and ensure your accounts are current. Our call center is set up for third party collections utilizing a customized software platform to ensure all of your collections are taken care of and settled.